Privacy Policy
At Eco Color Store, we value your privacy and are committed to protecting the personal information you share with us. As a brand focused on sustainable and conscious products, we believe transparency and responsibility are essential not only in what we create, but also in how we handle your data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information to provide and improve our services, process orders, and ensure a smooth shopping experience.
Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment-related information (processed securely via third-party gateways)
- Account information (if you choose to create an account)
Non-Personal Information
- Browser type and device information
- IP address and operating system
- Pages visited, time spent on the website
- Cookies and similar tracking technologies
How We Use Your Information
We use the information collected for the following purposes:
- Order Processing & Fulfilment: To process payments, ship products, provide order updates, and manage exchanges where applicable.
- Customer Support: To respond to enquiries, resolve issues, and provide assistance.
- Personalised Experience: To improve website functionality and tailor content based on user preferences.
- Marketing & Communication: To share updates, promotions, and brand-related information, where permitted by law.
- Website Improvement: To analyse usage patterns and enhance our products, services, and user experience.
Payment Processing
Payments made on Eco Color Store are securely processed through Razorpay. We do not store or have access to your complete credit or debit card details. All payment transactions are encrypted and handled directly by the payment gateway in accordance with their security standards.
Shipping & Logistics
Order delivery and shipment tracking are managed through Shiprocket and its authorised courier partners. Relevant personal information such as name, address, and contact number is shared strictly for the purpose of order fulfilment and delivery.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share limited information only with trusted third-party service providers who assist us in operating our business, including:
- Payment gateways (Razorpay)
- Shipping and logistics partners (Shiprocket and associated couriers)
- Website hosting and analytics service providers These third parties are contractually obligated to use your information solely for the services they provide to us and to protect it in accordance with applicable data protection laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. Cookies help us:
- Maintain shopping cart functionality
- Improve website performance
- Understand customer interactions You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
How We Protect Your Information
We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorised access, misuse, alteration, or disclosure. These include secure servers and encrypted payment processing.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Access, review, or update your personal information
- Opt out of marketing communications at any time
- Request deletion of your personal data, subject to legal retention requirements. To exercise these rights, please contact us at contact@ecocolorstore.com.
Children’s Privacy
Eco Color Store does not knowingly collect personal information from children under the age of 18. Our products are intended to be purchased by parents or legal guardians. If we become aware that personal data has been collected from a minor without appropriate consent, we will take steps to delete such information.
Third-Party Links
Our website may contain links to external websites not operated by Eco Color Store. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their privacy policies before providing any personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Any updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the jurisdiction of the courts of India.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: contact@ecocolorstore.com
