Ecocolorstore - Return & Refund Policy
Eco Color Store
We take great care in ensuring that all our products are made with the highest quality materials and craftsmanship. However, for hygiene reasons, we do not accept returns or exchanges on undergarments, including intimate wear, lingerie, and similar products.
Undergarments are personal items, and for both hygiene and safety reasons, we cannot accept returns or exchanges. This policy ensures that every customer receives brand-new, unused products, maintaining the highest standards of cleanliness and quality.
What You Can Do
Size Assistance: We understand that finding the right fit can sometimes be challenging. If you’re unsure about sizing, we recommend checking our size guide or reaching out to our customer support team before making a purchase. We’re happy to assist you in selecting the right size.
Refund Policy
At Eco Color Store, we are committed to providing high-quality products and ensuring customer satisfaction. However, please note that we do not accept returns for products once they have been purchased. We understand that sometimes issues may arise, and we are here to help resolve them.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We offer a refund or replacement for items that arrive damaged or defective, provided the issue is reported within 3 days of receiving your order.
How to Report a Damaged Product:
1. Contact Us: Email us at contact@ecocolorstore.com with your order number and a clear description of the issue.
2. Provide Evidence: Include photos and video of the damaged or defective product and packaging to help us assess the situation.
3. Return Instructions: Once your claim is verified, we will provide instructions for returning the damaged product (if required). We may also request that you dispose of the item in an environmentally responsible manner, depending on the nature of the damage.
Refund Process:
• Eligibility: Refunds will only be issued for products that are damaged or defective upon arrival. Products that are damaged due to misuse, wear and tear, or improper care will not be eligible for a refund.
• Refund Method: If your refund is approved, the amount will be credited to your original payment method.
• Timeline: Refunds will typically be processed within 7–10 business days of refund confirmation or receiving the returned item (if applicable).
Exchanges
We do not offer exchanges for non-damaged items. If you would like a different size or style, we recommend placing a new order.
Exceptions
We cannot accept responsibility for items that are damaged due to improper handling, failure to follow care instructions, or misuse after delivery.
If a product is found to be defective after more than 3 days, we may not be able to offer a refund or replacement.
Eco Color Store
No Return Policy
Exchange Policy (Limited Cases Only)
- Manufacturing defects
- Incorrect item delivered (wrong product, style, or size) Exchange Timeframe
- All exchange requests must be raised within 3 days (72 hours) of delivery. Exchange Conditions
- To be eligible for an exchange:
- The product must be unused, unwashed, and unworn
- All original tags, labels, and packaging must be intact
- Clear photos or videos showing the issue must be provided
- The original invoice / order confirmation must be shared All exchange requests are subject to quality inspection and internal verification by Eco Color Store. Upon approval, a replacement or store credit may be issued at our discretion.
Refund Policy (Damaged or Defective Products Only)
How to Report:
- Contact Us: Email us at contact@ecocolorstore.com with your order ID and a brief description of the issue.
- Provide Evidence: Share clear photographs and/or videos of the product and outer packaging.
- Verification: Our team will review the request and may provide return or disposal instructions, depending on the nature of the issue.
Refund Processing
- Eligibility: Refunds apply only to items damaged or defective at the time of delivery. Damage caused by misuse, improper handling, washing, or failure to follow care instructions is not eligible.
- Refund Method: Approved refunds will be credited to the original payment method used at checkout.
- Timeline: Refunds are typically processed within 7–10 business days after approval or receipt of the returned item (if applicable).
What You Can Do Before Ordering Size Assistance
Non-Eligible Cases
- Damage caused after delivery due to misuse or improper care
- Natural variations in shade or texture resulting from natural dyes
- Requests raised after the 3-day reporting window
